Background The accused in the case
were working in a BPO, that was handling the business of a
multinational bank. The accused, during the course of their work
had obtained the personal identification numbers (PIN) and other
confidential information of the bank’s customers. Using these
the accused and their accomplices, through different cyber cafes,
transferred huge sums of money from the accounts of different
customers to fake accounts.
Investigation. On receiving the complaint the entire
business process of the complainant firm was studied and a systems
analysis was conducted to establish the possible source of the data
theft. The investigators were successful in arresting two people as
they laid a trap in a local bank where the accused had fake
accounts for illegally transferring money. During the investigation
the system server logs of the BPO were collected. The IP addresses
were traced to the internet service provider and ultimately to the
cyber cafes through which illegal transfers were made. The
registers maintained in the cyber cafes and the owners of cyber
cafes assisted in identifying the other accused in the case. The
e-mail Ids and phone call printouts were also procured and studied
to establish the identity of the accused. The e-mail accounts of
the arrested accused were scanned which revealed vital information
to identify the other accused. Some e-mail accounts of the accused
contained swift codes, which were required for internet money
transfer. All the 17 accused in the case were arrested in a short
span of time. The charge sheet was submitted in the court within
the stipulated time. In the entire wire transfer scam, an amount to
the tune of about INR 19 million was transferred, out of this INR 9
million was blocked in transit due to timely intimation by police,
INR 2 million was held in balance in one of the bank accounts
opened by the accused which was frozen. In addition the police
recovered cash, ornaments, vehicles and other articles amounting to
INR 3 million. During the investigation the investigating officer
learned the process of wire transfer, the banking procedures and
weakness in the system. The investigating officer suggested
measures to rectify the weakness in the present security systems of
the call center. This has helped the local BPO industry in taking
appropriate security measures.